Frequently Asked Questions

Is there a charge for shipping?

We offer free shipping on all UK orders. You can find more information about delivery timelines and processing in our Shipping Policy.

When will my order arrive?

We process all orders within 1–2 business days (Monday to Friday). Once shipped, you can expect delivery within 4–6 business days, depending on where you're located. For further details, have a look at our Shipping Policy.

Is it possible to return a product?

Absolutely. Eligible items can be returned within 30 days of receiving your order. Products must be unworn, unwashed, with all original tags still attached, and returned in their original packaging. You'll find the full terms in our Return and Refund Policy.

What's the process for making a return?

Simply send us an email at support@celiavira.com with your order number, and we'll walk you through the next steps. For a complete overview of the return procedure, please see our Return and Refund Policy.

What payment methods are available?

We support a range of secure payment options, including Visa, Mastercard, Maestro, Apple Pay, Google Pay, and Shop Pay. A full overview is available on our Payment Options page.

How can I track my order?

As soon as your order is on its way, we'll send you a tracking number by email. You can also check the status of your delivery anytime via our order tracking page.

Is it possible to cancel an order?

If you'd like to cancel, please reach out to us at support@celiavira.com as quickly as possible. Unfortunately, once an order has been dispatched we're unable to process cancellations.

How do I get in touch?

You can contact us by email at support@celiavira.com or give us a call at +31 6 12 63 03 94. We do our best to reply to all enquiries within 12–24 hours on business days.
Business hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)